Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed on our website are processed and delivered by YouYu Inc (“we”, “us”, or “our”).

Last Updated: March 2026

Shipping Area

We currently ship orders within the United States only. Orders with shipping addresses outside the U.S. will not be processed.

Order Processing Time

All items are carefully prepared and processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding U.S. public holidays.

Our silk qipao garments are crafted with attention to detail and require careful handling before shipment. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Method & Carriers

We ship all orders from within the United States using reliable carriers such as USPS, UPS, and FedEx.
The selected carrier depends on the package size, weight, and delivery location.

Estimated Delivery Time

Once shipped, most orders are delivered within 3–7 business days.

Please note that delivery times are estimates only and may be affected by factors such as weather conditions, carrier delays, or holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We offer free standard shipping on orders of $165 or more (after discounts are applied).

Additional services such as expedited shipping or special packaging may incur extra charges, which will be clearly displayed at checkout.

Packaging

All garments are carefully packaged to protect the delicate silk fabric and maintain product quality during transit.
Packaging may include protective wrapping and reinforced materials to ensure safe delivery.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.

Address Accuracy

Please ensure your shipping address is complete and accurate, including apartment, suite, or unit numbers.

We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.
If a package is returned due to an incorrect address, reshipping fees may apply.

Damaged or Lost Items

If your package is lost or arrives damaged, please contact us immediately and provide:

Photos of the outer packaging
Photos of the inner packaging
Photos of the damaged item(s)
Your order number

We will review the issue and provide a resolution in accordance with our Refund & Return Policy.

Risk of Loss

The risk of loss and title for items pass to the customer once the package has been handed over to the shipping carrier.

Policy Updates

We may update this Shipping Policy from time to time. The latest version will always be posted on this page with an updated “Last Updated” date. Continued use of our website after any changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding shipping, please contact us:

YouYu Inc – Shipping Support
Email: info@silkroadqipaodress.com
Phone: +1 (307) 419-9015
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States